Official WABA automation with a real handoff to agents
A Meta-approved Business Account, interactive templates and the same queue that routes your calls. When automation reaches its limit, the thread moves to an agent with full history and no restart.
What runs on the channel
Interactive templates
Reply buttons, list pickers, call-to-action URLs and authentication templates, versioned in Studio and submitted for Meta approval from the same screen.
Automation flows
The same graph engine as voice. Order status, appointment changes, document collection and payment links resolve without an agent.
Live agent handoff
A handoff node places the thread in a queue at a quarter of an agent capacity point, carrying transcript, order context and customer language.
From number to live automation
- 01
WABA provisioning
We register the number, complete business verification and set the display name with Meta.
- 02
Template library
Arabic and English templates drafted, submitted and tracked until approval, with variables mapped to CRM fields.
- 03
Flow build
The automation graph is drafted from a written brief by the co-pilot, then dry-run against sample threads.
- 04
Queue wiring
Handoff rules, business hours and language routing connect the channel to your existing agent pool.
Move WhatsApp off a shared phone
We provision the Business Account, migrate your templates and route the threads into the queue your agents already work.