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Setup guides and everyday answers

Written for the administrator configuring a tenant and the supervisor running a queue. Start with the quick-start path, then search for the specific task.

Knowledge base

Search the guides

8 articles
Connect your first SIP trunkTelephony · 6 min
Publish a WhatsApp template for approvalWhatsApp · 4 min
Build a queue with skill and language matchingRouting · 8 min
Set agent capacity points per channelRouting · 5 min
Dry-run a flow before publishingStudio · 7 min
Switch a tenant to the self-hosted recognition tierVoice AI · 9 min
Map Odoo partners onto Ittisal contactsIntegrations · 11 min
Read a call record: transcript, sentiment, dispositionReporting · 5 min

Type a channel, system or task. Results filter as you type.

Quick start

First week in the platform

  1. 01

    Connect a number

    Terminate a SIP trunk or port a number, then verify inbound audio with the test extension.

  2. 02

    Create the queue

    Define skills, languages and capacity rules, then add agents and set their point budget.

  3. 03

    Publish a flow

    Draft with the co-pilot, dry-run against sample conversations, then publish to a single number.

  4. 04

    Read the records

    Open a conversation record to see node-order execution, transcript, sentiment and disposition.

Support

When a guide is not enough

Ticket

Raise a ticket from the contact page with tenant name and conversation ID. First response inside four working hours.

4 working hours

Severity 1

Queue down or no inbound audio: call the number on your licence certificate. 24/7, 15-minute acknowledgement.

24/7 · 15 min

Change requests

Flow changes on a managed deployment are scheduled weekly, or same-day for a severity-1 workaround.

weekly window

Cannot find the answer?

Send the tenant name and a conversation ID and we will trace it node by node.

Open a ticketCheck service status