Service status
Live platform health
Uptime and p95 latency for each component of the platform, per hosting region. Incidents are posted here before they are emailed.
Now
Component status
All systems operational
Updated —SIP gateways
UAE · Dubai / Qatar · Doha
30-day uptime 99.997%
p95 38 ms
Operational
Webhook workers
Multi-region queue
30-day uptime 99.994%
p95 110 ms
Operational
AI voice engine
In-boundary inference tier
30-day uptime 99.982%
p95 740 ms turn
Operational
WhatsApp Business API
Meta Cloud API · EMEA
30-day uptime 99.961%
p95 620 ms
Operational
Agent desktop
Edge delivered
30-day uptime 99.999%
p95 64 ms
Operational
Flow engine (Studio)
UAE · Dubai
30-day uptime 99.996%
p95 22 ms/node
Operational
Maintenance windows are announced 72 hours ahead, Friday 01:00–03:00 GST.
Commitments
What the numbers mean
Uptime measurement
Availability is measured from synthetic calls and API probes in each hosting region, at one-minute resolution, excluding announced maintenance windows.
1-minute probes
Incident communication
Severity 1 is posted within 15 minutes of detection with a stated next update time, and a written post-mortem follows within five working days.
15 min · 5-day post-mortem
Contracted SLA
99.99% monthly platform availability on enterprise licences, with service credits defined in the agreement.
99.99% · service credits
Reporting a problem we have not posted?
Call the severity-1 number on your licence certificate, or open a ticket with the conversation ID.